Power BI · AI · Data Transformation

Real-world analytics transformation.

Case studies demonstrating reporting modernisation, operational insight and measurable business impact across local government and enterprise retail environments.

Selected Case Studies

Delivering governance-grade reporting, operational visibility and automation solutions that improve decision-making and reduce manual effort.

Local Government Analytics

Corporate Front Door Reporting Transformation

Challenge

Trafford Council required improved visibility into resident demand and service interactions across departments. Existing reporting processes were fragmented, manual and limited operational responsiveness.

Solution

Designed and implemented an enterprise Power BI reporting environment integrated with Power Automate pipelines and near real-time operational data. Introduced governance controls, KPI standardisation and automated reporting workflows.

Outcome

Enabled faster decision-making, improved operational visibility and reduced repeat resident interactions through better service intelligence and reporting automation.

15%
Reduction in repeat resident contacts
Real-Time
Operational reporting visibility
Power BI
Automated reporting architecture
RLS
Governance and security controls
Enterprise Retail Analytics

Workforce Forecasting & EBITDA Optimisation

Challenge

Marks & Spencer required improved workforce forecasting and operational planning across a large multi-site retail estate to better align staffing spend with sales performance.

Solution

Developed and deployed a large-scale Power BI resourcing dashboard integrating workforce, operational and financial datasets. Introduced scenario modelling, forecasting automation and KPI-driven operational planning.

Outcome

Improved workforce allocation, reduced manual planning effort and supported EBITDA delivery through more accurate forecasting and operational visibility.

40%
Reduction in manual planning effort
14%
Improvement in cost-to-serve
3%
Reduction in productive hours
600+
Store estate reporting coverage
Governance & Analytics Leadership

Power BI Centre of Excellence

Challenge

Multiple reporting approaches, inconsistent governance and fragmented analytical practices limited scalability and reporting maturity across organisational teams.

Solution

Established and led a Power BI Centre of Excellence focused on governance, reporting standards, best practice frameworks and capability development across departments.

Outcome

Improved reporting consistency, strengthened governance controls and embedded a more strategic, scalable approach to analytics and decision-support reporting.

CoE
Enterprise reporting standards
RLS
Security and governance framework
Cross-Team
Capability building and mentoring
Fabric
Future analytics roadmap alignment

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